Are you aged 16-24?

Here is a short guide to help you understand how to access services at the Culcheth Medical Centre.



We provide a CONFIDENTIAL service to all our patients, including under – 16s.

This means we won’t tell anyone else about your visit without your permission (sometimes called consent)

The only time we ever share information without your consent is if you or someone else could be in danger. We would always talk to you about this first.

How to book an appointment at the surgery?

If you want advice about a health problem you can now have an appointment by telephone and speak directly to your doctor by phone on the day that you call. You can use the telephone appointment service for urgent and non-urgent appointments.

This is how it works:

You can fill in an eConsult form via our website so you don't have to ring us if you prefer not to. The admin staff will process your submitted form and advise you if you need to see a GP, nurse or practice pharmacist to help with your problem. The form can also be used for admin queries too, such as travel vaccination advice.

  • Call us on the main surgery telephone number,01925 756101, and ask to make an appointment with the doctor/nurse (the best time to telephone is from 8.30 am) Tracy Whitford is our advanced paediatric nurse practitioner for patients under the age of 18yrs.
  • The receptionist will ask you for your name and telephone number. If you need to speak to the doctor/nurse urgently because it is an emergency, tell the receptionist straight away.
  • The receptionist will ask you for a brief description of what is wrong. You don't have to tell the receptionist if you don't want to but it helps the doctor/nurse decide whom to prioritise for a call back based on clinical need.
  • If you want to talk to a specific doctor/nurse, tell the receptionist. Where possible they will arrange it.
  • The doctor/nurse will call you back and you can talk to your doctor/nurse about your health problem in the same way you do if you come into the surgery for your appointment.
  • If your doctor/nurse thinks you need to come into the surgery to be seen, or if you would still like to come in, your doctor will make an appointment for you.

How to order a prescription? 

If you take regular medication you can order this in the following ways:

  • By calling into the surgery and filling out a prescription request form

  • On-line (you will need to register for on-line services to do this)

  • By posting your request to us.

For safety reasons we cannot take prescriptions over the telephone

Did you know we have a website you can use if you are unsure about any of our services? 

You can register for on-line access to book, cancel, view appointments online and receive SMS reminders. messages:

Download our App

Visit our website

Parental consent – if you still wish your parent/guardian to have access to your records and speak to a Clinician on your behalf, we need written consent from you

Parental Consent - if you still wish your parent/guardian to speak to a GP/nurse on your behalf we require your consent. Please complete and sign the enclosed consent from and return it to the Surgery which will then enable us to add your parent/guardian’s details to your medical records. 

Resources for Mental Health for Children and Teenagers

Websites (anxiety, stress, depression)

Drugs and Alcohol

Eating Disorders

Bereavement Support


  • Calmhalf (if any self harming)
  • SAM: Self help for Anxiety Management
  • Distract (selfharm)
  • Mindshift (anxiety, sleep)
  • Headspace (meditation and mindfulness)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website