TOTAL TELEPHONE TRIAGE SYSTEMS
The recent outbreak of Covid- 19 is placing new and increasing challenges on all our member practices and our primary concern is to ensure the safety of our patients and staff
For the very same reason this practice, in line with all those in the area, has decided to put measures into place as pre-emptive contingencies to reduce and minimise the risks with transmission. This risk is for you as our patient but also for the staff who work here in the practice.
These measures may vary slightly in individual practices but we ask for you co-operation and patience in supporting the actions. This will ensure that we are still able to deliver the necessary care to all our patients.
National guidance from NHS England has mandated that all online booking appointments are suspended across the country. The reason we have done this is that this mitigates any potential risk of infected patients booking an appointment online and attending the surgery.
Instead, all appointments will be triaged in the first instance. Telephone triage is a process that facilitates signposting and the giving of relevant clinical advice. Face to face appointments will be booked when agreed during this triage/initial consultation with either a GP or Nurse. The facility to use online eConsult and requesting prescriptions online is still available to all patients. If you cannot use eConsult please ring the practice and one of our patient advisors will complete the forms for you whilst you are on the phone. You will then be phoned back by the clinician who is doing the triage.
We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff.
Regular updates are provided on our websites
We would like to thank all our patients for their co-operation and understanding
The surgery door is closed but manned by a member of the reception team. Patients arriving for pre booked triaged appointments will be screened for symptoms of coronavirus before entering the premises. We ask for your co-operation as we are trying to keep everyone safe and well. Please do not come down to collect forms and letters et.. Give us a call and we can discuss posting these out to you if required.
AS OF MONDAY THE 30TH WE HAVE NOW TEMPORARILY SUSPENDED OUR EXTENDED HOURS OPENING AND WILL OPEN AT 8AM INSTEAD OF 7AM ON FRIDAYS AND WILL CLOSE AT 6:30PM INSTEAD OF 8:00PM ON TUESDAYS
THE SURGERY WILL BE COMPLETELY CLOSED EACH UNCHTIME FROM 12:30-1:30PM UNTIL FURTHER NOTICE, AS ARE OUR TELEPHONE LINES. YOU CAN STILL LISTEN TO OUR ANSWERING MACHINE MESSAGE DURING THIS TIME SHOULD YOU URGENT HELP. ECONSULTS CAN STILL BE ACCESSED BY VISITNG OUR WEBSITE.
As you are aware the practice uses eConsult and patients are advised to seek advice via this service. Please visit the services section on our website for further information and access to the eConsult service