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Face coverings in health care settings and GP services at Culcheth Medical Centre- 16th July 2021


While covid restrictions will end in many settings in England from Monday, we ask for support from patients in continuing to wear face masks, respect social distancing and the continued systems we have put in place at Culcheth Medical Centre.


We at Culcheth Medical Centre  are proud of how, as a community, our patients and staff  have handled this dreadful pandemic and continued to look after each other and all our families to minimise the risk of infection.

In our area we have a high proportion of vulnerable patients due to our practice demographics and it is important we continue to provide a safe process for patients to attend the practice for care and medication.

 We must also stress how important it is that we endeavour to keep staff safe, so as to prevent avoidable situations that could potentially lead to staff sickness and serious disruptions to providing necessary GP services.

 Although many people in Warrington  have been vaccinated, it is still possible to catch and spread Covid-19, even if you are fully vaccinated. Covid-19 will be a feature of our lives for the foreseeable future so we need to learn to live with it and manage the risk to ourselves and others.

 We are still providing face-to-face appointments, however, we have introduced new ways of working so your initial appointment is likely to be with a clinician on the telephone or via video call. This is likely to remain for the foreseeable future. The care navigator who answers the telephone will ask for a brief reason for your call so that they make sure your appointment is with the most appropriate person to help you.

 We want to ensure that our GP practices are safe places for everyone – that is our absolute priority and we ask that you do all you can to help us help you.

Everybody needs to continue to act carefully and we thank you for your support – we’re in this together.

This decision is supported by our colleagues at NHSE and amongst councils across Cheshire and further information can be found in the links below.

Click here for an NHSE media release announcing that NHS patients, staff and visitors must continue to wear face coverings in healthcare settings.

Click here for Cheshire East Council’s release on the same subject.

Click here for Cheshire West and Chester Council’s release.


We Are Open

The surgery is open Monday to Friday from 8am to 6:30pm,with the phone lines opening at 08:30am .Early am surgery every Friday from 7am and late night surgery on a Tuesday until 8pm. If you have an urgent problem between 08:30-18:30pm please ring the surgery. At all other times ring NHS 111.

General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment.

Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

Our practice can offer online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.

 Our practice continues to offer care based on clinical need along with more routine screening such as cervical smears and childhood immunisations.

We are currently working on a total triage model, which means that requests for appointments, wherever possible, can be submitted via an online form called  an eConsult, which you can find below. Our staff are happy to help patients complete these forms over the telephone, to show them how to use the system. We also understand that not all patients have access to a computer and in those cases we can help with requests over the telephone too

Your GP or nurse will review your problem and will then, depending on your needs offer you advice via text, offer you a telephone call, offer you a video call, ask to see you in person (face to face) or navigate you to other services. Please use the eConsult forms below, just click on "Get Started". You don't need a username or password in order to fill out a request form.

eConsults can be submitted Monday to Friday from 08:00-18:30pm and are not available at weekends.

The self-help and pharmacy advice will still be available for patients to use, however you will not  be able to submit an eConsult.

For urgent matters between the hours of 18:30pm and 08:00am patients are advised to contact the NHS Service 111 and for medical emergencies only, ring 999.

Please note that when the surgery is closed for protected learning times , patients will not be able to submit an eConsult for clinical advice from 1pm onwards. The PLT dates are listed under our surgery opening times tab. 


We aim to deal with econsult requests by 18:30pm the next working day. When the practice is closed for Protected Learning Time, econsults cannot be submitted between the hours of 1pm-18:30pm but self care information is still available to patients. 

(Site updated 16/07/2021)
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