Welcome to Culcheth Medical Centre

Online Consultations and Urgent Requests

Our online consultation tools are available Monday to Friday, 8:00 – 18:30. These tools are designed for routine enquiries and non-urgent matters.

If your request is urgent, please contact the practice by phone or attend in person rather than using the online consultation system. This ensures that urgent matters are dealt with promptly and safely.

When using the online consultation system, please provide clear information about your issue to help us respond appropriately. Routine requests submitted online will be addressed during our core hours, and we aim to respond as quickly as possible.

Thank you for helping us manage appointments and care effectively.

SystmConnect

Surgery Opening Hours

Reception:Mon–Thu: 08:00am–18:30pm and Friday : 07:00–18:30pm

Sat & Sun: Closed

Note: Extended access appointments on Tuesdays 18:30pm–21:00pm via Warrington Innovation Network.

Telephone Lines are open :Mon–Fri: 08:30am–18:30pm. Our emergency Bypass line is open between 08:00am - 18:30pm. 

Sat & Sun: Closed

 SystmConnect is our  online consultation platform. This tool will make it easier and faster for you to contact us for appointments, prescriptions, and medical advice

.SystmConnect

Why the Change?

SystmConnect offers:

• A simpler, more user-friendly experience

• Faster response times, thanks to full integration with your medical records

• Mobile access via smartphones, tablets, the NHS App, and Airmid App

What You Need to Know:

• You can use SystmConnect for all online queries.

• Access via our website using your NHS App, SystmOnline login, or by completing a manual form.

Online Consultation Hours:

Clinical Requests📅 Monday to Friday: 8:00am – 6:30pm⏱️ Response time: Within 2 working days🔒 Please note: Clinical requests will close early if daily capacity is reached.

Admin Requests📅 Open Monday to Friday⏱️ Response time: Within 2 working days

Need Help?

📞 Contact reception on 01925 765101 for support.

⚠️ For urgent or emergency issues, please call 999 or visit A&E. Do not use the online platform.

We appreciate your support during this transition and look forward to improving your access to care with SystmConnect.

Introducing Surgery Intellect -September 2025

We’re now using Surgery Intellect, a transcribing  tool that helps our clinicians write accurate notes, referrals, and clinical codes in real time. This means more time with your clinician, clearer records, and smoother appointments.

Your privacy is always protected, and your clinician reviews everything before it’s saved. You’ll always be asked before Surgery Intellect is used in your consultation, and you can opt out at any time.

Learn more: www.culchethmedicalcentre.nhs.uk

Culcheth Medical Centre – Patient Feedback Newsletter (Spring/Summer 2025)

Thank you to everyone who completed our recent survey. Your feedback helps us improve.

Positive feedback:

• Caring and excellent staff

• Good surgery experience

• Praise for receptionists and clinicians

Key concerns and actions:

• Appointments:

  • Difficulty booking, especially by phone

  • Need for advance, early, and late appointments

  • Confusion with online system

  • Actions: Enhanced Access (evenings/weekends), late Tuesday and early Friday openings, SystmConnect forms, call-back system, ongoing review

• Phone system:

  • High demand causes wait times, especially mornings

  • Required info messages under review for brevity

  • Encouragement to use call-back and online forms

• Parking:

  • Free public car park across the road

  • On-site disabled parking available

  • Ambulance bays must remain clear for safety

  • Staff need on-site parking; no alternative currently

• Online services:

  • Website navigation and test result access need improvement

  • Promoting NHS App for easier access

• Reception and communication:

  • Mixed feedback; ongoing training and investigation of concerns

  • Triage decisions based on clinical protocols

• Clinical staff:

  • Positive recognition of doctors and nurses’ care and dedication

• Survey improvements:

  • Larger font and clearer layout next time

  • Support available for those needing help

Summary:We aim to improve appointment access, promote online services, support staff, enhance communication, ensure safety, and foster respect. Thank you for your honest feedback and continued support.

— Culcheth Medical Centre Management Team