Welcome to Culcheth Medical Centre

Opening Hours

Reception:Mon–Thu: 08:00–18:30Fri: 07:00–18:30

Sat & Sun: Closed

Note: Extended access appointments on Tuesdays 18:30–21:00 via Warrington Innovation Network.

Telephone Lines:Mon–Fri: 08:30–18:30

Sat & Sun: Closed

We moved to a New Online Consultation System – SystmConnectLaunch Date: Monday 3rd February 2025

 SystmConnect is our new online consultation platform. This tool will make it easier and faster for you to contact us for appointments, prescriptions, and medical advice.

Why the Change?

SystmConnect offers:

• A simpler, more user-friendly experience

• Faster response times, thanks to full integration with your medical records

• Mobile access via smartphones, tablets, the NHS App, and Airmid App

What You Need to Know:

• You can use SystmConnect for all online queries.

• Access via our website using your NHS App, SystmOnline login, or by completing a manual form.

• The current system (Anima) will be discontinued on 31st January 2025.

Online Consultation Hours:

Clinical Requests📅 Monday to Friday: 8:00am – 6:30pm⏱️ Response time: Within 2 working days🔒 Please note: Clinical requests may close early if daily capacity is reached.

Admin Requests📅 Open Monday to Friday⏱️ Response time: Within 2 working days

Need Help?

📞 Contact reception on 01925 765101 for support.

⚠️ For urgent or emergency issues, please call 999 or visit A&E. Do not use the online platform.

We appreciate your support during this transition and look forward to improving your access to care with SystmConnect.

Culcheth Medical Centre – Patient Feedback Newsletter (Spring/Summer 2025)

Thank you to everyone who completed our recent survey. Your feedback helps us improve.

Positive feedback:

• Caring and excellent staff

• Good surgery experience

• Praise for receptionists and clinicians

Key concerns and actions:

• Appointments:

  • Difficulty booking, especially by phone

  • Need for advance, early, and late appointments

  • Confusion with online system

  • Actions: Enhanced Access (evenings/weekends), late Tuesday and early Friday openings, SystmConnect forms, call-back system, ongoing review

• Phone system:

  • High demand causes wait times, especially mornings

  • Required info messages under review for brevity

  • Encouragement to use call-back and online forms

• Parking:

  • Free public car park across the road

  • On-site disabled parking available

  • Ambulance bays must remain clear for safety

  • Staff need on-site parking; no alternative currently

• Online services:

  • Website navigation and test result access need improvement

  • Promoting NHS App for easier access

• Reception and communication:

  • Mixed feedback; ongoing training and investigation of concerns

  • Triage decisions based on clinical protocols

• Clinical staff:

  • Positive recognition of doctors and nurses’ care and dedication

• Survey improvements:

  • Larger font and clearer layout next time

  • Support available for those needing help

Summary:We aim to improve appointment access, promote online services, support staff, enhance communication, ensure safety, and foster respect. Thank you for your honest feedback and continued support.

— Culcheth Medical Centre Management Team